Privacy Policy

Web & Mobile Privacy Statement

Data Privacy Policy

We highly value the trust you place in us and recognize the critical importance of safeguarding transactional integrity and ensuring data privacy. This Privacy Policy outlines the methods by which  PREPCO Healthcare processes, utilizes, and disseminates your personal data via the website www.Prepcohealthcare.com and mobile applications, which are owned, managed, and operated by PREPCO Healthcare private limited (hereinafter referred to as the "Platform").

This Privacy Policy constitutes an electronic record and is published in adherence to the provisions and guidelines outlined in the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

PREPCO Healthcare provides integrated telemedicine solutions and functions as an intermediary communication platform between users, pharmacies, laboratories, and other healthcare service providers (hereinafter referred to as "Services"). By accessing this Platform, submitting your personal information, or utilizing our services/products, you explicitly consent to comply with the provisions outlined in this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions.

You also agree to be governed by the laws of India, including but not limited to those pertaining to data protection and privacy regulations. If you do not consent, please refrain from using or accessing our Platform. While you may have the ability to navigate certain sections of this Platform without completing registration, please be advised that to access the full range of Services, such as online doctor consultations through PREPCO Healthcare, health checkups, prescription medication orders, and other healthcare services facilitated through our network of service providers, you will be required to register with us or subscribe to our health packages.

Please note that our products and services are exclusively available within India, and your personal data will primarily be stored, processed, and managed within India, in compliance with relevant data protection regulations. By accessing or utilizing this Platform, you acknowledge that you have reviewed, comprehended, and consent to comply with all provisions outlined in this Privacy Policy, as well as our Terms and Conditions.

Gathering of Personal Information

When interacting with our Platform, we periodically collect and retain the information you provide. Generally, you may navigate the Platform without disclosing your identity or sharing personally identifiable information. However, once you submit personal data, you are no longer considered anonymous to us. We specify which data fields are mandatory and which are optional, and you can choose to withhold certain information by not using specific services, products, or features.

The information we gather may include personal details such as your full name, date of birth, address, phone number, email address, profession, and any documents you provide to verify your identity or residence. Additionally, we may request information like your Permanent Account Number (PAN), government-issued identification numbers, and Know-Your-Customer (KYC) details to verify your eligibility for specific products and services.

In addition to personal details, we may also collect sensitive information, such as financial data (bank account details, credit/debit card numbers), health information, and biometric data (fingerprints, facial recognition, or physiological data). This information is necessary to enable certain features on the Platform and to improve your overall service experience.

The data we collect is crucial for fulfilling our service obligations, ensuring compliance with our Terms of Use and Privacy Policy, and meeting legal and regulatory requirements.

We may also collect information related to your preferences, call records, device location, voice recordings, browsing behavior, and other details you provide over time. This data helps us provide a secure, efficient, and customized experience by offering services and features that meet your needs and enhance the Platform’s security and usability.

If you opt for personalized health plans or participate in third-party health campaigns facilitated by us, we will gather and store your personal data, which may include your name, contact details, address, date of birth, gender, postal code, lifestyle habits, and employment information. This data could be submitted by you or provided through a third-party partner to ensure a smooth, integrated service experience.

We will also collect transactional data related to your interactions on our Platform and on third-party platforms linked to our services. When personal information is collected by third-party partners, their privacy policies will govern how your data is handled. We are not responsible for their privacy practices and encourage you to review their policies before sharing your personal data.

By submitting content such as messages, personalized posts, photos, or reviews, you consent to the collection and use of the information provided. Please be aware that such content may be publicly accessible and visible to other users, so we advise you to exercise caution when sharing personal information. We retain this data as necessary to resolve disputes, provide customer support, conduct internal research, and troubleshoot issues, as allowed by law.

We may also gather personal correspondence, such as emails or letters, or any communications from third parties regarding your activities or posts on the Platform.

With your explicit consent, we may access certain device data, including SMS, instant messages, contacts, geolocation, camera, photo gallery, and device details. We may also request your PAN, government-issued IDs, and KYC details to:

(i) Verify eligibility for specific products and services like credit and payment solutions.

(ii) Generate invoices for business-related transactions.

(iii) Improve your experience on the Platform and offer access to products and services from us, our sellers, affiliates, or lending partners. Please note that withholding consent may limit your access to certain products and services.

If you receive an email or phone call from someone claiming to be a representative of PREPCO Healthcare, requesting sensitive information like PINs or online banking credentials, do not provide such details. Neither PREPCO Healthcare nor any affiliated partners will ever ask for this type of information. If you have shared such data by mistake, we recommend reporting the incident to law enforcement authorities immediately for investigation.

Utilization of Personal Information

We gather and process personal data to facilitate the delivery of the products and services you request, as well as to support our network of authorized medical service providers in addressing your needs based on the attributes of our offerings. This information enhances your overall experience by resolving conflicts, troubleshooting technical issues, ensuring a secure digital environment, managing transactions, evaluating consumer engagement, and keeping you updated on relevant promotions, products, services, and notifications. Furthermore, personal data enables us to customize your interactions and is used to detect and prevent system errors, fraudulent activities, and unauthorized behaviors.

It also aids in the enforcement of our Terms of Service, enables market research, and powers analytical efforts, as well as other purposes disclosed at the point of data collection. If we use your data for marketing, we will provide an opt-out mechanism to allow you control over these communications.

In our ongoing efforts to optimize our products and services, we systematically collect and analyze demographic and behavioral data based on your interactions and activities on our platform. Your IP address serves as a diagnostic tool for identifying server-related issues, authenticating user identities, managing platform infrastructure, and aggregating demographic data for analytical purposes. This data also helps refine the operational management of our platform, ensuring a smooth user experience.

From time to time, we may invite you to participate in surveys, either directly from our team or through third-party market research agencies. These surveys may request various forms of personal information, including contact details, gender, date of birth, visual content such as photos and videos, demographic information (such as postal code, age, or income bracket), interests, lifestyle characteristics, purchasing behaviors, and other data that you voluntarily provide. Some surveys may involve the collection of voice recordings or video footage. Participation in these surveys is entirely optional, and you can choose to opt out at any time.

The data gathered through these surveys and interactions allows us to enhance and personalize your platform experience. By analyzing your preferences and behaviors, we can deliver tailored content and targeted offers that are more relevant to your specific interests, improving your overall engagement with our platform.

Dissemination of Personal Information

We may share personal information internally within the PREPCO Healthcare group entities and affiliates to facilitate access to their products and services. These entities and affiliates may further disclose such information to their respective affiliates, business partners, and third parties to deliver products and services to you. This may also include marketing activities directed at you, unless you explicitly opt out.

Additionally, we may disclose your personal, medical, and other information to third parties, including but not limited to medical practitioners, telemedicine service providers, business partners, diagnostic laboratories, pharmacy service providers, and authorized healthcare professionals. These disclosures are necessary for facilitating access to our products and services, improving user experience, processing payments, fulfilling legal obligations, conducting market research, enforcing our Terms of Use, supporting marketing and advertising efforts, performing data analysis, offering customer service support, and detecting or preventing fraudulent activities. PREPCO Healthcare takes reasonable measures to ensure third parties receiving sensitive data comply with applicable security standards and legal requirements.

We collaborate with online payment service providers to process payments through net banking, UPI, and credit/debit card validation. By using the platform, you consent to the collection of information via the websites and SDKs (Software Development Kits) of our payment service partners.

We may also disclose personal information as required by law, including in response to subpoenas, court orders, or other legal processes, or to assert our legal rights or defend against legal claims. Disclosure may also occur to law enforcement authorities to enforce our Terms of Service, address third-party infringement claims, or protect the rights, property, or safety of our users or the public.

Furthermore, we may share information with legal counsel, auditors, or other professional advisors for establishing or defending legal rights or as otherwise required by law. PREPCO Healthcare reserves the right to disclose personal information to mitigate or prevent threats to individual or corporate security, health, or safety.

Finally, in the course of business transactions such as mergers, acquisitions, or restructurings, customer information may be transferred as a business asset, and we may use your information to resolve disputes, enforce contracts, ensure legal compliance, and cooperate with law enforcement as necessary.

Data Protection

We implement reasonable physical, electronic, and procedural safeguards to protect your information. When accessing your account data, we utilize secure servers to ensure data integrity. Once your information is in our possession, we adhere to stringent security protocols to prevent unauthorized access.

However, by using the Platform, users acknowledge the inherent security risks associated with data transmission over the internet and the World Wide Web, which cannot be guaranteed as fully secure. As such, certain inherent risks exist when using the Platform. Users are responsible for maintaining the confidentiality and security of their account login credentials and passwords.

Tracking Technologies

We utilize data collection technologies such as "cookies" on specific pages of the Platform to analyze web page flow, evaluate the effectiveness of promotional activities, and enhance trust and security. "Cookies" are small data files placed on your device that assist us in delivering our services. These cookies do not contain any personally identifiable information. Certain features of the Platform are only accessible through the use of cookies, such as reducing the frequency with which you need to enter your password during a session and delivering content tailored to your interests. The majority of cookies are "session cookies," which are automatically removed from your device once your session ends.

You have the option to decline or delete cookies through your browser settings; however, doing so may restrict access to some Platform features and may require you to re-enter your password more frequently during your session. Additionally, you may encounter cookies or similar tracking technologies placed by third parties on certain pages of the Platform, which we do not control. We also utilize cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes. Google Analytics helps us understand user interactions with the site. For more information on how Google processes your personal data, please refer to their privacy policy at: Google Privacy Policy. To opt-out of Google Analytics, visit: Google Analytics Opt-out. You can manage cookie preferences on an individual browser level; however, disabling cookies may limit your ability to fully utilize certain features and functions of the Platform.

Promotional Content

We engage third-party advertising networks to display advertisements when you visit our Platform. These third-party providers may utilize data (excluding personally identifiable information such as your name, address, email, or phone number) regarding your visits to our Platform and other websites to deliver ads that align with your interests. As part of the 2021 Google Play services update, if you opt out of personalized ads through the advertising ID feature in Android settings, your advertising ID will be removed. Once this option is selected, PREPCO Healthcare will no longer have access to your advertising ID. For more details, please refer to the Play Console Help documentation.

Children's Data

Access to our Platform is restricted to individuals who are legally capable of entering into a binding contract under the Indian Contract Act, 1872. We do not intentionally request or collect personal data from individuals under the age of 18. If you have provided personal information of children under 18, you affirm that you have the necessary authority to do so and consent to our use of that information in accordance with this Privacy Policy.

Retention of Data

We retain your personal information in compliance with applicable laws, for no longer than necessary to fulfill the purposes for which it was collected, or as required by any relevant legal or regulatory obligations. However, we may retain certain data if there is a legal requirement to do so; if it is necessary to comply with statutory or regulatory retention mandates; if we determine it is essential to prevent fraud or future misuse; to enable PREPCO Healthcare to exercise its legal rights or defend against legal claims; or for other legitimate purposes. Additionally, we may retain your data in anonymized form for analytical, research, or statistical purposes.

Optional communications

We offer all users the ability to opt-out of receiving non-essential communications, including promotional and marketing-related content, upon account registration. If you prefer not to receive such communications, you may exercise your right to unsubscribe or opt-out at any time.

Rights of Data Subjects

We implement reasonable measures to ensure the accuracy and, where applicable, the currency of your personal data that we process. If you inform us that any personal information we hold is inaccurate (in relation to the purposes for which it is processed), we will take appropriate steps to rectify or erase such data. You have the right to access, correct, and update your personal information directly via the features available on the Platform. Alternatively, you may contact us using the details provided below for further assistance with these requests. We will make every effort to address your inquiries promptly and accurately.

You also have the right to withdraw any consent previously granted by submitting a request to us at the contact details provided below. Please include "Withdrawal of Consent" in the subject line of your communication. We will authenticate such requests before taking any action. Please be aware that the withdrawal of consent will not be retroactive and will be subject to the terms of this Privacy Policy, the relevant Terms of Use, and applicable legal requirements. Should you withdraw consent under this Privacy Policy, it may impact your access to the Platform or limit the provision of certain services that rely on the information for their functionality.

Modifications to the Privacy Policy

Please review our Privacy Policy periodically for updates. We may revise this Privacy Policy to align with modifications to our data handling practices. Material changes will be communicated by indicating the "Last Updated" date, displaying a notice on our Platform, or by notifying you via email, where legally mandated.

Your Approval

By accessing our Platform or submitting your information, you provide explicit consent for the collection, utilization, retention, disclosure, and processing of your data (including sensitive personal data) in compliance with this Privacy Policy. If you disclose personal data pertaining to third parties, you affirm that you possess the requisite authorization to do so and to allow us to process such data in accordance with this Privacy Policy.

By providing your personal information on our Platform or through any affiliated platforms or entities, you grant consent to us (including our corporate affiliates, subsidiaries, lending and technology partners, marketing channels, business associates, and other third parties) to contact you via SMS, instant messaging applications, phone calls, and/or email for the purposes outlined in this Privacy Policy.

By utilizing the Teleconsultation, Diagnostic Lab services, or any other services offered on our Platform by PREPCO Healthcare or its partners and third parties, you provide explicit consent to PREPCO Healthcare and its affiliates, third-party service providers, and partners to contact you via SMS, instant messaging applications, phone calls, and/or email, as well as to collect, process, and utilize the personal data you have provided.

Customer Support Service

For any inquiries or grievances related to our products and services, please reach out to our Customer Support team at contact number +91 9962107102 or via email at info@prepcohealthcare.com

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